MiNiCO · Information and help
Delivery and returns
Coming soon to the store. Find answers about shipping, delivery, cancellations and returns for existing MiNiCO store orders. For help with a specific order, email [email protected] with your order number.
Preparing your order
An order can be prepared after payment is verified. Seeing the payment screen or reaching bank verification does not mean payment is complete. Check the products, quantities and delivery details before paying. If you were charged but the order status is unclear, ask for help with the order number, transaction date and amount instead of paying again. Do not send card numbers, CVV or one-time bank codes.
Where can I see shipping costs?
Shipping is shown separately from the product subtotal in the checkout summary. If the store has a free-shipping rule, eligibility is calculated from the cart total. The definitive amount is the total displayed for that order before payment. Do not assume a fixed free-shipping threshold or the same delivery fee for everyone; check the summary again if your cart changes.
Carrier, delivery time and tracking
Preparation and delivery depend on product availability, destination and the carrier’s process. If you do not have carrier, tracking or estimated-delivery details, contact us with your order number. This page does not promise same-day dispatch, next-day delivery or a specific carrier for every order. If a gift is needed by a particular date, ask about delivery before paying.
I need to correct my delivery address
Email [email protected] with your order number and the address details you want corrected. Receiving the request before dispatch is important for making changes. Once the parcel is with the carrier, changes depend on that carrier’s options. Do not assume the change is complete until the update is confirmed. When sharing someone else’s address, provide only the information needed for delivery.
An item is missing, incorrect or damaged
Compare the parcel contents with your order. If something is missing, incorrect or damaged, send the order number and a description. Available product and packaging photos can help; do not include payment information. It can also help to report obvious transport damage to the delivery person. These support suggestions do not make your statutory rights conditional on providing photos, video or a report.
Withdrawal and return requests
For an existing order, consult its sales documents for the applicable withdrawal period and any exceptions. Rights concerning defective goods are considered separately. Email your withdrawal or return request with the order number and products concerned. Confirm the return address and shipping method before proceeding. Return conditions, shipping costs and refund periods follow the applicable legislation.
What should I include in a return request?
Start with your order number, the email used for the order, and the names and quantities of products to return. Explain any damage, missing items or incorrect delivery. A subject such as “Return request — order number” helps identify your message. Keep the carrier receipt and tracking number after shipping. Do not share card PINs, bank verification codes or full card details.
How can I track my refund?
A return request and a completed refund are different stages. Ask support about the status using your order number. If you are told a refund was issued, you can also check your bank or payment provider’s records. Continuing the existing correspondence is easier to track than opening several requests for the same transaction. Do not infer that a refund is complete from a change in your cart before you see the money returned.
Delivery and return support
If your question does not fit these topics, email [email protected] with the product name, order number and a short description. General product questions do not require an order number.
